Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in High Wycombe

At Flower Delivery High Wycombe, your satisfaction and trust matter most. As a dedicated local florist, we have built our reputation on providing premium quality, fresh flowers to households and businesses throughout the High Wycombe area. Our fresh flowers guarantee ensures every arrangement is delivered at its best. Please read our policy below to understand your rights regarding returns, refunds, and complaints.

Damaged-on-Arrival Policy

We take utmost care when delivering our flowers, but if your bouquet arrives damaged or is not as described, please let us know immediately. If you report the issue with photographic evidence on the day of delivery, we will prioritise your concern according to our damaged-on-arrival policy. Our customer care team will promptly assess and address the situation to ensure you’re delighted with your flowers.

Freshness Window Guarantee

We guarantee the freshness of all flower arrangements delivered in High Wycombe for at least 5 days from delivery, provided care instructions are followed. If you believe your flowers have not remained fresh within this time frame, please report the issue within this 5-day freshness window. Our trained florists use only high-quality, freshly sourced blooms to give you maximum enjoyment from every order.

Refund & Replacement Options

If your flowers arrive damaged or do not meet our freshness guarantee, you may select from these options:

• Full Refund: Available if the complaint is substantiated and you no longer wish to keep the flowers.
• Replacement: We can deliver a fresh floral arrangement to the original delivery address at the earliest opportunity.

All requests for refunds or replacements should be made as soon as possible, ideally on the day of delivery or within the freshness window. Our team will review your case promptly and ensure fair resolution in line with our local High Wycombe florist values.

Complaints Process

Your feedback helps us continuously improve. If you have concerns about your bouquet, our service, or any other aspect of your experience, our complaints process is designed to be straightforward and swift:

1. Contact our customer care team with details of your order and the issue encountered.
2. Provide supporting details, including photos if the complaint concerns product quality or condition.
3. We will investigate your complaint and respond within 1-2 business days, offering a suitable resolution aligned with our guarantee and policies.
4. If you wish to escalate your complaint, our management team will review the matter for a final outcome.

We are proud of our reputation as a trusted High Wycombe florist and are committed to resolving all complaints with transparency and fairness.

Trusted High Wycombe Florist Promise

Flower Delivery High Wycombe serves the local community with care, attention, and a commitment to floral excellence. Whether you are a household customer or a local business, you can count on us for quality and service. Our return, refund, and complaints policy reflects our dedication to upholding the highest standards for fresh, beautiful flowers in High Wycombe.

If you need to discuss a return, refund, or have feedback, please reach out to our caring team. Thank you for choosing Flower Delivery High Wycombe – your trusted local florist for fresh, beautiful blooms every time.