Online Flower Delivery High Wycombe: Terms & Conditions

Introduction

Welcome to our Terms & Conditions for our online flower delivery service in High Wycombe. These terms apply to all customers placing orders for flower delivery throughout High Wycombe and the surrounding areas. Please take the time to read and understand these terms, as they form the basis of any contract for the purchase of goods and services from our site. By placing an order with us, you accept and agree to be bound by these terms and conditions.

Order Process

We take pride in offering quality flower delivery services in High Wycombe, providing a seamless online ordering experience for our customers. Please carefully review the steps and conditions below regarding placing your flower delivery order:

• Product Selection: Browse our curated selection of flower bouquets and arrangements available for delivery in High Wycombe and the local area. Product descriptions, prices, and images on our website are provided for guidance and may be subject to seasonal availability.
• Order Submission: To place an order, select your chosen flower arrangement and provide correct delivery details including recipient name, delivery address (within High Wycombe or surrounding areas), and any personal message. Please ensure that all details provided are accurate to avoid delivery complications.
• Acceptance of Orders: All orders placed through our online platform are subject to acceptance and availability. We reserve the right to refuse an order for any reason, such as out-of-stock products or delivery limitations. An order confirmation will be sent electronically to confirm receipt and acceptance of your order.
• Order Amendments: If you wish to amend your order (for example, to update delivery details or change your message), please contact our customer service as soon as possible after placing your order. Amendments may only be possible if your order has not yet been processed or dispatched.
• Special Instructions: We will endeavour to accommodate any special instructions or preferences, but cannot guarantee every request due to the nature of our products and the delivery process.

Payments

We aim to ensure secure and convenient payment methods for all online orders for flower delivery in High Wycombe:

• Payment Methods: We accept a variety of electronic payment options commonly used in the UK, including major credit cards and debit cards, at the time of ordering. Your order will only be processed once full payment has been received and authorised.
• Pricing: All prices are clearly displayed alongside our floral products and include Value Added Tax (VAT) at the UK applicable rate. Delivery charges, where applicable, will be clearly indicated before you confirm your order.
• Secure Payment: Online transactions are processed using secure and encrypted payment systems for your protection. We do not store your card details after payment has been completed.
• Payment Issues: In the event that there are difficulties processing your payment, your order may be delayed or cancelled. We will notify you as soon as possible in such circumstances.

Cancellations & Refunds

We understand that circumstances may change, and you may need to cancel or modify your flower delivery order in High Wycombe:

• Order Cancellation: Orders can be cancelled up until the point at which they have begun processing for delivery, which is often 24 hours prior to the requested delivery date. To cancel, please notify us promptly by using the contact facilities provided on our website, quoting your order number and details.
• Refund Policy: If your cancellation is received before your order has been prepared or dispatched, a full refund will be issued to the original method of payment. Once your order has been processed or delivered, cancellations or refunds may not be possible due to the perishable nature of flowers.
• Exceptional Circumstances: If your order cannot be fulfilled due to stock or delivery issues, or if we cannot deliver as scheduled, you will be offered a full refund or the opportunity to substitute with a similar product of equal or greater value.
• Non-Delivery: In the unlikely event that your flowers are not delivered as agreed, please contact us immediately. We will investigate and, where appropriate, offer a replacement delivery or refund.

Delivery Policy

Our flower delivery service covers High Wycombe and surrounding areas, ensuring that your order arrives as fresh as possible:

• Delivery Area: We deliver to addresses in and around High Wycombe. If your delivery falls outside of our standard delivery area, we will notify you before processing your order.
• Delivery Times: While we strive to deliver on your preferred date and within specified time slots, we cannot guarantee exact delivery times due to unforeseen circumstances beyond our control (e.g., weather, traffic).
• Recipient Not Available: If the recipient is not present at the delivery address, our delivery drivers may leave the flowers with a neighbour or in a safe location, at their discretion, and leave a card to advise of the delivery.
• Delivery Confirmation: Confirmation of successful delivery will generally be provided, although this may vary depending on the method used for delivery.

Product Substitution

We do our utmost to ensure all floral arrangements reflect the product images and descriptions on our site. However, due to seasonal availability and supply factors, some flowers or packaging may require substitution. Any substitutions will be of equal or greater value and similar style, ensuring customer satisfaction remains our priority.

Liability

We exercise due care in preparing and delivering orders for flower delivery in High Wycombe, but our liability is subject to important limitations:

• Product Quality: If the flowers delivered do not meet our usual standards of freshness or presentation, please notify us within 24 hours of receipt along with an accompanying photo. We will assess the issue and may offer a replacement or refund at our discretion.
• Limitations: We do not accept liability for: indirect or consequential losses; any losses arising from incorrect information provided by you, such as wrong delivery address or contact details; or delays caused by circumstances beyond our reasonable control.
• Statutory Rights: These Terms & Conditions do not affect your statutory rights as a consumer under UK law.

Customer Obligations

By placing an order with us for flower delivery in High Wycombe or surrounding areas, you agree to:

• Provide complete and accurate order details and personal information.
• Ensure you are authorised to use the payment method submitted for the purchase.
• Abide by these Terms & Conditions, including any additional terms communicated to you at the time of ordering.

Personal Data & Privacy

We are committed to protecting your privacy. All personal data provided in the course of ordering online flower delivery in High Wycombe will be handled in accordance with our Privacy Policy and applicable UK data protection regulations. Your information will only be used for processing your order, delivery, and any customer service related to your order.

Force Majeure

We are not liable for any delay or failure to perform our obligations under these terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to strikes, adverse weather, natural disasters, or supplier shortages.

Governing Law & Jurisdiction

These Terms & Conditions, and any contractual or non-contractual disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Changes to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time to comply with changing legal requirements or to reflect updates to our business practices. The latest version of the Terms will always be available on our website. By continuing to use our service, you agree to any changes made.

Contact Us

For any questions regarding these Terms & Conditions or your online flower delivery order in High Wycombe, please use the contact facilities provided on our website. Our customer service team will be pleased to assist you with any queries or feedback you may have.

Note: These Terms & Conditions apply to all customers ordering online flower delivery in High Wycombe as well as the neighbouring areas we serve.